The Patient Education Chasm – Part 2

WelVU CEO, Mark Friess, shared this interesting perspective as published in The Pulse, an InterSystems industry blog for healthcare technology and strategic interoperability. Part 1 of this blog explored the factors behind the expanding chasm in patient education. Part 2 looks at how healthcare organizations are taking actions to shrink the patient education gap. Read full article here.
 

Organizations from small medical offices to large health systems are adopting beliefs and taking actions to make the patient education chasm smaller.   The first factor that is narrowing the gap is a vision for how patient education can change.

Gap

During a recent focus group discussion, I asked care providers to describe their ideal patient education experience. With sticky notes in hand, they wrote down terms like understanding, visual, clear, in adequate time, compassionate, focused, in the moment, interactive, a dialog not a lecture, involving family, and ultimately repeatable across patients. Many of the providers gave testimony that they find education time with patients very rewarding and an important element to a patient’s compliance with care plans and overall satisfaction.

The second factor for shrinking the patient education chasm is extending education beyond the care setting.

Read full article.

The Patient Education Chasm – Part 1

WelVU CEO, Mark Friess, shared this interesting perspective as published in The Pulse, an InterSystems industry blog for healthcare technology and strategic interoperability. Read full article here.
 

We are at an inflection point in patient education pursuits across the globe. A dramatic change in health, healing, and well-being lies just on the other side of what I call the patient education chasm – the rift between what healthcare organizations envision for their patients’ educational experiences, and the ability of those organizations to effectively deliver that experience.

Gap

In the paragraphs to follow, I explore two critical transformative questions that will impact the patient education chasm:

  • What factors are increasing the divide in the patient education chasm?
  • Is it possible to shrink the divide?

There are two factors that are widening the rift in health education further and further. The first factor involves the expectation gap in how patients, experience health education and how providers deliver health education.

Read full article.

Find Moments of Influence in Patient Care

During any episode of patient care or healthcare delivery workflow, there are specific moments when a patient is primed to receive and act on information shared with them about their condition or their health. We call these Moments of Influence.

Moments of Influence come and go in every care interaction. In our research, we have found that most of these moments pass by quietly, quickly, and completely unrecognized by the patient or their healthcare providers. And as they pass by, each person in the care workflow misses a very teachable moment. For providers, they miss the chance for what they say and share to be understood and consumed at the very best time. Patients miss the chance to comprehend and ask questions for which the answers will have significant impact in their ability to make the best decisions for their health. The consequences of missing these Moments of Influence have a negative impact on the care delivery experience for everyone.

Identifying Moments of Influence is an easy exercise. For any care interaction, there are potentially dozens of them. In our recent study on Emergency Department workflow, we have identified over 20 Moments of Influence that are possible for the patient and even more when you extend the same concept to family members or friends who are the support team for the patient during emergency situations. To determine how many moments of influence you have in your care situations, simply start mapping out the usual stages of a common care interaction. When you begin, make sure you think all the back to the first patient encounter that ultimately triggers the care interaction. And as you conclude, don’t just stop your mapping when the patient leaves your facility. Since treatment compliance and outcomes often hinge on what the patient does after they leave you, allow your mind to think about how you can continue to find Moments of Influence for them even 30 days after a face-to-face encounter. You’ll be surprised how many opportunities exist.

Maximizing Moments of Influence is not as hard you think. If you are similar to organizations we work with, you likely let 50 – 70% of the key Moments of Influence pass you by. Don’t let this be a discouragement, but a motivation. This gap gives you a path toward patient outreach and improving your care if you take advantage of these moments. To maximize these moments of influence, follow a few basic rules.

  • If you give printed or online text resources to your patients, go over it with them while you are face-to-face. Circle some words. Highlight some key points. Doodle. They are more likely to review that personalized information after they leave the hospital or exam room.
  • Setup an outreach program to delivery key information to a patient over time. Avoid the 15 page “give-and-go” strategy, or wasting time sharing information with a patient who is not in a position to comprehend.
  • Help your patients be prepared. What questions do you believe a patient should know before they interact with you? Share the list with them ahead of their visit.
  • Let your patients see and hear you. Often we all rely on the written word to get across our message, our tone, our passions, and expertise. Find ways to incorporate multimedia, visual communication.

Need help in identifying and maximizing Moments of Influence for your facility? We specialize in maximizing Moments of Influence. Our team members are available to discuss how a Moments of Influence-driven patient engagement strategy can be a defining turning point for your organization’s care impact and bottom line. Contact us today.

Ebola Fight – WelVU’s Founding Role in Coalition to Fight Ebola with Mobile Health Information

Timely, informative, and actionable medical education is a key to fighting the Ebola outbreak worldwide. We are fortunate to help found a global, collaborative force of change inspired to use mobile and web-based tools to educate healthcare providers and patients about Ebola.

We have teamed with leading for-profit and non-profit organizations to form a global-reaching collaboration on a mission to fight Ebola. The founding coalition partners include the following organizations:

  • Health eVillages, which provides iPod®, iPad® and other handheld devices equipped with specialized reference and clinical decision support tools to HCPs in underserved areas around the world.
  • The RFK Center, whose global programs partners with individuals, charitable organizations, businesses and government agencies to carry forward the late senator’s vision of building a more just and peaceful world.
  • Physicians Interactive, which will distribute information on Ebola to HCPs through its free Omnio™ mobile and MedAlert Pro™ messaging applications.
  • MedHelp, which will share information with millions of consumers through its award-winning mobile apps in diet, fitness, fertility and more.
  • WelVUTM, which will share knowledge about the disease through its advanced mobile and web-based multimedia patient education and engagement platform, including the EbolaVUTM
  • Univadis, a free global digital service from MSD that will offer information on Ebola to HCPs through its portals in 38 countries.

To learn more about WelVU’s vision for fighting Ebola, please contact us via email and view the full announcement here.

U.S. News & World Report Highlight WelVU Patient Engagement Innovations

In today’s article by Susan Brink, WelVU’s patient engagement technology is showcased as one of the innovations healthcare providers are leveraging to expand patient experiences, education, and engagement.  Read the full article.

Link to U.S. News & World Report Article for WelVU

“Universally, patients need additional information from providers,” says Mark Friess, founder of WelVu, a company that helps facilitate patient and doctor communications. “When they don’t get it, they seek it elsewhere.”

Collaborative and innovative healthcare dialog represented in this article was ignited by the McKesson Corp. Better Health Tour earlier this year.

WelVU wins Patient Education App Challenge with Box and Dignity Health

We were honored to have participated and to have been announced as the WINNER of the Box and Dignity Health Patient Education App Challenge earlier this month.  The challenge highlights both the critical need for improved patient education and the great opportunity mHealth technology has to revolutionize how patients and providers engage with each other to achieve better health and wellness.

See links to several resources published from Box and Dignity Health below. We can’t thank them enough for their sponsorship of the challenge and the honor to be announced as the winner.

Box Blog, by Missy Krasner:  READ

Dignity Health press release:  READ

WelVU Founder and CEO demonstrating WelVU's visual patient engagement platform.

WelVU Founder and CEO demonstrating WelVU’s visual patient engagement platform at Box Headquarters.

 

WELVU Visual Patient Engagement Platform Captures Investor Support Closing $1.25M Financing

A $1.25M oversubscribed investment round fuels WelVU’s launch of a data-driven, multimedia patient engagement technology platform.

WelVU, an innovation leader in personalized patient education technology markets, announced today the close of an initial seed financing of $1.25M, expanding the initial round due to strong interest from seasoned angel investors.  The round closed on the heels of WelVU’s integrated enterprise healthcare patient engagement platform launch earlier this month and will be used to fund aggressive go-to-market activity in the ambulatory, acute care, and post-acute settings.

“We are honored by the overwhelmingly positive response from the investment community during this initial phase, “ reports Mark Friess, WelVU founder and CEO.  “Giving healthcare providers and enterprises the right tools to enhance their patient education efforts helps patients better visualize their personal health status, ultimately leading to improved understanding, decision making, use of healthcare resources, and health outcomes.”

WelVU’s technology platform uniquely combines the visual learning advantage of medical illustrations, the trusted voice of a healthcare provider, and power of a patient’s personal clinical data to create a multimedia educational experience for the patient to reference and share long after they have left the exam room or hospital.  Physicians, nurses, and educators create point-of-care educational videos and prescribe those videos directly to the patient for their convenient review on a smartphone, tablet, or desktop.  The resulting multimedia experience extends the productivity of face-to-face care encounters and allows organizations to finally begin measuring data around patients’ engagement with educational content.

“Data is a powerful tool often overlooked in patient education strategies,” reports Friess.  “By providing digital, multimedia education we can track how, when, and how often a patient turns to personalized educational resources provided by their provider or hospital for help adhering to their treatment plans and making better healthcare choices so they are ultimately healthier and happier.”

This initial funding will be used to develop requested product features, fuel marketing and sales and efforts, support client deployments, and execute the broader WelVU strategy focused on improving readmission rates, patient satisfaction, health literacy, and health outcomes.

More about our company:

WelVU is a leader in enterprise patient engagement platform technology. Its cloud-based patient engagement software platform gives healthcare providers digital tools to create personalized educational content aimed to improve patient satisfaction, outcomes, and costs. WelVU is the first patient engagement platform to use medical illustrations, a patient’s personal medical data, and a provider’s verbal conversation to create a multimedia care videos. The platform includes three powerful applications for ambulatory, acute care, and care management organizations.  The unique visualization approach created by WelVU enables culturally sensitive and native language specific education to be delivered to patients so that they are equipped to make better health decisions. Learn more about WelVU at www.WELVU.comDownload the free WelVU app.

 

 

 

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Media Inquiries:

info@welvu.com

844.44.WELVU

844.449.3588

WELVU’s Innovation Highlighted by McKesson

WelVU’s patient engagement gets homepage highlights by McKesson.

Leveraging mobile, multimedia, and personalized data, WelVU’s visual approach to patient education and engagement is highlighted as part of McKesson’s Better Health campaign.  Read more about the WelVU story and watch the founder, Mark Friess, explain our vision.

View Here!

Mark Friess on Patient Engagement

 

WELVU Tops List in Patient Education Challenge with Box and Dignity Health

WelVU advances to final judging rounds ahead of over 150 patient engagement companies. 

WelVU, a cloud based technology platform powering patient engagement, has been selected as a semi-finalist in a national patient education initiative launched by Box, Dignity Health, and Social+Capital Partners.  WelVU’s selection in the top 5 out of over 150 companies earns them the opportunity for advancement into final stages with judging by notable technology leaders Aaron Levie, CEO of Box; Aneesh Chopra, former CTO of the White House; Richard Roth, VP of Strategic Innovation at Dignity Health; and Ted Maidenberg, General Partner at The Social+Capital Partnership.

The Box + Dignity Health Patient Education App Challenge was launched at the global Health 2.0 Conference in October.  The aim of the challenge is to find innovative solutions to help patients better consume and interact with information they receive about a diagnosis, disease, or procedure.  The leadership of the challenge uniquely combines the experience of Box, a cloud-based content and collaboration management platform, the nation’s fifth largest hospital system – Dignity Health, and a Silicon Valley-based venture capital firm, The Social+Capital Partnership.  The winner of the challenge will receive a $100,000 investment, mentorship, and the possibility to pilot the technology with Dignity Health.

“This is an extraordinary opportunity for WelVU and we are honored to be included among the top 5 semi-finalists,” says Mark Friess, founder and CEO of WelVU.  “The challenge represents the vision of Dignity Health for the future of personalized education at the point of care to achieve meaningful patient engagement.  Combining that vision with the strength of the Box platform gives us a great opportunity to showcase our passion for empowering patients with the right information at the right time from trusted providers so they can be healthier and happier.”

The practical, clinically relevant use-cases represented in the app challenge allowed WelVU to demonstrate its strength in patient engagement.  WelVU has the first patient engagement platform to use medical illustrations, a patient’s personal medical data, and a provider’s verbal conversation to create a multi-media care video.  This educational reference video is created on-demand in the exam room, the hospital room, or telemedicine “room” with the patient.  Providers can also create and store prepared videos that they or their staff can prescribe to patients, thereby empowering those patients with standardized, customized education while maximizing valuable staff time.  Prescribed education becomes a critical reference tool for the patient to view, review, and share the important conversations about their health. Best of all, it requires nothing more than what providers already do today – educate and care for patients.

WelVU is showcasing their patient engagement innovations at HIMSS 2014 Booth 7745 this week.  Mark Friess will be addressing the Mobile Health Knowledge Center audience today, Tuesday February. 25th at 4pm – Hall E, area #7745.

About WelVU

WelVU is an innovation leader in patient engagement technology. Its cloud-based patient engagement software platform gives healthcare providers digital tools to create personalized educational content aimed to improve patient satisfaction, outcomes, and costs. WelVU is the first patient engagement platform to use medical illustrations, a patient’s personal medical data, and a provider’s verbal conversation to create a multimedia care videos. The platform includes three powerful applications for ambulatory, acute care, and care management organizations.  The unique visualization approach created by WelVU enables culturally sensitive and native language specific education to be delivered to patients so that they are equipped to make better health decisions. Learn more about WelVU at www.WELVU.comDownload the free WelVU app on the App Store.

 

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Media Inquiries:

info@welvu.com

844.44.WELVU

844.449.3588